ABG - Index & Links

 ---- STC --- click to download

--->Remote Desk - Azure Download  <---

-----250 dlls --- maneuver area for QA----

Pause monitoring when updating Credit cards!

--AVIS is self insured--

USE CNTRL+F to search for any terms or definitions

Phone numbers :

Tickets

Watson: https://www.abgcustomerservice.com/watson/home.do

Net-tracer: https://avis.nettracer.aero/abtracer/logoff.do

XVR: https://www.abgvoice.com/xvr/login.action

E-Tolls: http://www.e-tolls.com/

Cybersource: https://ebc.cybersource.com/ebc/login/Logout.do

AIMIA: https://callcentre-loyalty.abg.aimiasystems.com/login

Loyalty points Calculator: http://161.178.14.27/Avis_Loyalty_App/

Centrex: http://51.1.9.237/des/Centrex2/Account/Login.aspx

RA Search: http://161.178.14.27/ABG_Reports/Pages/Folder.aspx?ItemPath=%2fPublic%2fTulsa%2fCustomer+Service%2fCS+Rental+Agreement+Search&ViewMode=List

RA Search user: TELVISTACAM\rs_tel

PW: RS_Password_01

Phone List: https://www.abgvoice.com/xvr/web/html/avr/Watson/CS_Manuel/cs_car_phone_list.html

USA MAP: http://161.178.14.43/ABCCWeb/ABCC-Tulsa/TruckRefGuide/usa_map.html

Time Zone & abreviation (USA): http://161.178.14.43/ABCCWeb/ABCC-Tulsa/TruckRefGuide/time_zones.html

E-Mails:

·To send documention:

avisdocuments@avisbudget.com

budgetdocuments@avisbudget.com

·Here are the Phone numbers for the different departments and cases to avoid inappropriate transfers.

·Any questions?

·Please ask your supervisor!!

·Do not rent:     donotrent@avisbudget.com -  If cust needs to check if they are on Do not rent List.

·Modify Profile:  profile.update@avisbudget.com  - 1-757-687-2570 - Change any profile info that we are not allowed to modify.

·TOLLS:   1-866-642-2000 - Any tolls questions

·Human Resources:          1-866-827-2357 - To check if Avis/Budget is hiring at counters.

·Counter help desk:   1-866-668-3266 - Number provided when an AGENT from Avis/Budget (counter) is calling to get assistance.

·I.E.: Can't find reservation, print agreement, closed contract, etc...

·IF you can´t Update Wizard/Fastbreak:

EMAIL (BOTH): profile.update@avisbudget.com

Avis: 1866-842-5552 

Budget: 1800-314-3932 

COUNTER help desk: 1-866-668-3266

Human Resources:  1-866-827-2357

XMR RADIO:  800-716-7335

Department

Avis

Budget 

Human Resources

1-866-827-2357 

1-866-827-2357 

Tolls/097

1-866-642-2000

1-866-642-2000

Counter help desk 

1-866-668-3266

1-866-668-3266

Reservations

1-800-633-3469

1-800-218-7992

Customer Service 

1-800-352-7900

1-800-214-6094

.com 

1-800-230-4898

1-800-404-8033

Car sales 

1-866-315-4690

Mini lease 

1-800-524-9000

800-524-9000

Road Side Assistance

1-800-354-2847

800-354-2847

Profile updates

757-687-2570

800-314-3932

Insurance replacement rentals

866-438-6165

Business program accounts

800-525-7521

877-516-7275

Claims/3rd Party Damage

866-446-8376

866-446-8376

Corporate sales/accounts

1-800-352-7900

800-526-6406

Drivers disabilities

800-314-3932

Insurance/claims fax

407-850-4743

Trucks sales

800-283-4382

Trucks customer service 

800-283-4382

Collections

1-866-805-7063

1-866-806-3637

DMV Issues

1-800-331-1551

800-331-1551

Atlanta Licensee

770-240-3302

Las Vegas Licensee

800-922-2899

XMR  RADIO

800-716-7335

800-716-7335

Travel Agent Support

800-522-2847

800-435-7100

Media calls/external comunications

973-496-3916

973-496-3916

-----------------------------------------------------------------

-----MOP Methods of payment----

Avis Card AV

American Express CA

Carte Blanche CB

Diners Club CD

Japan Credit Bureau CJ

Mastercard - Eurocard CM

GE Capital CN

PHH Peterson - Howell - Heather CP

Discover - China union CS

AT&T Capital Canada CT

Visa Barclay CX

Sears Card SR

Air Plus TP

Ghost hold, gets sent to  Ghost hold Q Avis Check failed

Declined = no hold, no money   Declined

Credit card full auto reversal Refund

duplicate billing double 013

one Wizard profile  per credit card

search cases by credit cards CRAACT / CRABBACT 

Virginia Beach HQ - duplicate billings Q VAV

No charge - method of payment NC

only lead agents can delve into full credit info Credit

No Charge rental / Claim did not rent 014

XVR Program = airline     Program

Billings transfers - posible on CCards at the same name bill transfer

Split Billings All ensuing charges go to the primary card Bill Split

Secondary charge only used for set date

split billing detail SBD

Advised ADV

Bank BK

Cred Card Declines CID N/G or CCNG

Credit Card Good CIDGD

Car in police alarm status (refer to area Security Manager) CONVERSION

Customer CUST

Phone Number is disconnected DISC

Do not call (due to complaint coming in from a wrong number) DNC

Do Not Rent or Extend DNR

Estimated Time of Return (Ex: ETT 04/24/17) ETT MM/DD/YY

Internal note meaning LP has turned over rental GV2 or GVTO

to a particular person or area to follow 

up with respective locations

Left message answering machine LMAM

left message voice mail LMBM

left message with travel agent LMTA

Letter of Demand send on date (MM/DD/YY) LOD MM/DD/YY

Car is in missing status - refer to VAB - do NOT extend MISSING

Car is in the process of being reported stolen MISSING

(refer to LP and/or area security manager)

Leter of demand, date, credit card not good, charge. LOD01/31/21CING / CCNG

No answer N/A

No listing with directory assistance NO #

Phone PH

Repossession REPO

Spoke with S/W

email has been sent to renter STEML

Refer customer to location/VAB - Do not Extend TFLOC

Worksheet Started W/S

will be in by noted date WBI (date)

International rentals no grace period, else a day charge Grace

American & Canada 29m grace period Grace

Memoline - only one we can use CUSTCOMPL

Fees

Explanation

APO

AIRPORT FEE

An airport concession recovery fee is required by virtually all rental car companies and may apply to rentals from airport locations. A concession recovery fee is a surcharge added, collected and remitted by Avis or Budget to the owner of the property where the rental transaction occurs.

CFC

CUSTOMER FACILITY CHARGE

Fee for the development and improvement of car rental facilities at the airport.

CIS

CITY SURCHARGE

Taxes applied by local municipalities.

COS

COUNTY SURCHARGE

Taxes applied by county/state municipalities.

CRF

Airport Concession Fee

An airport concession recovery fee is required by virtually all rental car companies and may apply to rentals from airport locations. A concession recovery fee is a surcharge added, collected and remitted by Avis or Budget to the owner of the property where the rental transaction occurs.

ERF

Energy Recovery Fee

Fee to help recover rising energy costs. ERF will be reviewed quarterly and adjusted based on energy cost fluctuation.

At corporate locations where we operate gasoline-fueled shuttle buses, the ERF has increased to $0.66 per rental day with a ten day maximum.

At corporate locations where we operate diesel-fueled buses, the ERF has increased to $0.65 per rental day with a ten day maximum.

At corporate locations where we do not operate shuttle buses, the ERF has increased to $0.56 per rental day with a ten day maximum.

At all corporate locations in Canada, where we have no busing operations, the ERF is $0.83 (CDN) per rental day with a 28 day maximum.

The states/locations below are exempt from the ERF

· Illinois

· Maryland

· New York

· Nevada

· North Carolina

· Hawaii

· Dallas/Ft. Worth (DFW Avis-1678, DFW Budget–1838)

EXT

RENTAL EXTENSION FEE

A fee will apply if the new expected date and time is greater than seven hours from the return date and time specified on the rental agreement. The rental extension fee is taxable. Exempt are mini-lease and monthly rentals, and those extensions done at certain licensee locations.

GAR

GOVT. ADMIN. RATE SURCHARGE

This is charged in every location on the list.

GRF

Garage recoupment fee

A service facility recoupment fee imposed by location

LAT

LATE RETURN FEE

At check-in a per day fee will apply if the actual check-in date/time is seven hours or more after the check-in date/time indicated on the rental agreement. The fee is calculated as follows: a) $15 charge for Avis & a $20 charge for Budget/Payless, if the actual check-in time exceeds seven hours. For example, if our customer was due to return the vehicle at 9 a.m. but did not return until 5 p.m., the late return fee will apply; b) Subsequent late return fees will apply for every 24 hours that our customer is late. The late return fee is taxable.

MAF

Maintenance Facility Fee

This is a charge for the development and improvement of car rental facilities at the airport.

N/A

Security Fee

This is a charge implemented by the airport to cover additional security costs as a result of FAA regulations.

PAS

PARKING SURCHARGE

Only charged in MA, MD, MN on the surcharge list.

REM

REMITTENCE FEE (CAR CLASS)

This is the VLF in California. This varies by car class and is referred to as a REM ONLY for commercial accounts that spend 25K and above per year.

SEC

SECURITY FEE

This is a charge implemented by the airport to cover additional security costs as a result of FAA regulations.

SSE

STADIUM SURCHARGE

Only charged in PA on the surcharge list.

SSU

ROAD SAFETY FEE

Only charged in FL, PA, CO, NV on the surcharge list.

SUR

SURCHARGE

A surcharge is a mandated fee that is paid to the government/airport and is based on conditions that are defined by the state governments or the airports.

TBS

TIRE BATTERY SURCHARGE

A state requirement in Florida.

TOF

TOURISM FEE

This fee is an assessment to promote tourism in the State of which the rental is taking place.

TRF

Transportation Facility Charge

This charge is calculated to recover Avis' or Budget’s share of the cost of the common rental car shuttle bus operation which transports all rental car customers between the terminals at the airport and the consolidated rental car facility.

UAS

UNDER AGE SURCHARGE

For Avis there is an underage fee for corporate customers if you rent between 18-20 years of age. Budget corporate renters must be 21 and there is no underage fee.

VLF

VEHICLE LICENSING FEE

Fees that are incurred in order to put a car on the road. These fees include costs for the title, the registration, the plates, and in some instances the taxes as well. The per day charge is derived from the total expense divided by our estimated rental days. The area controllers review the recovery to ensure Avis Budget Group does not collect more than what they expend.

VRF

VEHICLE REGISTRATION FEE (CAR CLASS)

This is the VLF in California. This varies by car class and is referred to as a VRF for all travelers EXCEPT commercial accounts that spend 25K and above per year.

State and City Sales Tax

Taxes applied by local and state municipalities.

Domestic Security Fee

The domestic security fee is imposed

Miscellaneous Charges Reason Codes

Code

Explanation

Air Conditioning A

Accident repairs/insurance excess B

Winter Service Fee C

Additional driver D

Green Card Insurance/Get You Home Package E

Parking/Traffic fines F

Parking/Traffic fines G

PAI/Super PAI I

Keys K

Other L

Cleaning maintenance M

Other or Combination O

Telephone Rental/Car Phone P

Road Fund License/Registration Fee charge Q

Ski/Luggage Rack R

Child booster S

Tire/Wheel Damage T

Under 25 years of age drivers U

Security Fee/Qualification V

Towing W

Refueling Service Fee X

Failed Delivery or Collection Fee Y

Out of Hours Charge Z

Counter Product Codes 

DCF

delivery collecion fee

CD

Avis Chauffeur Drive

ADD or ADR

Additional Driver

ATC

Automatic Toll Charge

ATP

Automatic Toll Product

CBS

Child Booster Seat

CFC

Customer Facility Charge

CSS

Child Safety Seat

CCT

Company Car Tax

DIE

Diesel Engine (Avis Germany)

DVD

Digital Video Display

ELI

Excess Liability Insurance (Extends SLI coverage up to $4 Mil.)

ENV

Ontario Environmental Fee

ERF

Energy Recovery Fee

ESP

Emergency Sickness Protection

EXT

Rental Extension Fee

GDW

Glass Damage Waiver

GPO

One Way Charge For The GPS Unit

GPS

Global Positioning System (GPS Unit)

GSO, PPG or FPO

Gas Service Option

LAT

Late Return Fee

LD0

Loss Damage Waiver With Zero Deductible – (Available at some licensee and some locations in Canada)

MAF

(Phoenix) Maintenance Fee

MAT

Smart Phone Sticky Pad

NSF

No Show Fee

PKY

Premium Key (replacement)

REM

(California) Same as Vehicle License Fee

RLI

Renter's Liability Insurance (Budget US Licensee Locations)

RSN

Road Safety Net

SAT or XMR

Satellite Radio

SGU

Select and Go Upgrade. For Select and Go locations where a customer selects their own upgrade

SSU

(Colorado) Road Safety Fee (State Surcharge - NOT associated with RSN.)

SSU

(Florida) State Surcharge

STR

Snow Tires

TAB

Tablet – Samsung Galaxy 5 (has GPS, voice translator, other features) includes 1 hour per day international calling.

TBS

Tire/Battery Surcharge

TIRE MGMT FEE

Tire Management Fee (NOT associated with TBS.)

TPR

Travel Partner

VLF

Vehicle License Fee

WFI

Wireless Fidelity (Wi-Fi)

Below are the counter product codes currently only offered at SELECT LOCATIONS at this time. These are only sold at the counter! 

IP4

Retractable Car Charger with Micro tip and iPhone 4/4S Adapter

IP5

iPhone 5, MFI 8 Pin Cable

UCA

2.1 Amp Car Adapter

UCH

Universal Car Holder vent mount (for mobile phones)

USB

Wall (AC)/Dual USB 2 amp

UTA

Universal Travel Adapter Plug Converter, EU, UK, USA, etc.

INTERNATIONAL Counter Product codes (2nd page IAJ) 

ADD

Additional Driver

ATC

Automatic Toll Charges

ATP

Automated Toll Product

AXF

Card Transaction Fee 3.1% (Australia Only)

AYD

Additional Young Driver

BBS

Baby Safety Seat

BIC

BIC Phone with pre-paid card

BKF

Call Center Booking Fee

BTH

Bluetooth equipment

CBF

Cross Border Fee

CBS

Child Booster Seat

CCO

Congestion Charge - Pickup

CNP

Carbon Neutral Product

CSS

Child Safety Seat

DAF

Damage Admin Fee

DIE/DIS

Diesel Car

DRO

Coverage Reduction – Available at the counter only

FRZ

In car freezer / cool box

FSF

International Fuel Service Fee

FUE

Fuel Up Front local (same as pre-paid gas option)

GPO

GPS one-way fee

GPS

GPS Unit

GPW

GPS walk up rate

LGR

Luggage Rack/Box

LOG

Logistic Fee is in addition to regular airport fees. Many airport locations have issues with limited parking lots and rental car infrastructure connected with under construction airport buildings.

MAD

Railway Delivery Service

MAP

Map

MLA

Meet late arrival

MMP

Multi Media Player

NAV

GPS unit - complimentary

NSF

No Show Fee

PAC

Phone Adapter connector

SAT

Sirius/XM radio

SKR

Ski/Snowboard rack

SNC

Snow Chains

SPP

Super Package Protection

SSS

Super-Size Child Safety Seat

STR/STB/STA/STC

Snow Tires

TCT

Travel Companion Tablet (Translator)

TEF

Travel East Fee (Only charged if the customer traveled into one of the eastern European Countries.)

TGD

Wi-Fi and GPS in one system (only in Iceland)

TIN

High Season Surcharge

TPR

Travel Partner Information (services available at some locations)

UAS

Underage Surcharge

UPL

Upgrade

VTD

Vehicle Tracking Device

WFI

Wi-Fi Unit

WSP

Wind Screen Protection

WTC

Windshield and Tire Coverage

Full Recharge Fee (less than 10%) - Electric Vehicles Only  FRF

Standardize Deduction Codes

Code

Explanation

Oil A

Breakdown Repair B

Money Off Certificates C

Telephone D

Green Card Insurance E

Taxi Fare F

Fuel G

Hotel H

Tax Credit J

Lufthansa Special Free Car Offer L

Vehicle Maintenance M

Other or Combination O

Tire Repair T

-----------General Ledger (G/L) Account Codes-------------

1010

Cash – One Way

Represents all cash collected by the rental location.

1022

Bad Account Write-Off

Charge card rejected at final billing.  This account is used until the dispute is resolved.

1102

Credit Card

Represents receivable due from the various credit club organizations (American Express, Diners Club, Carte Blanche, MasterCard, Visa, Enroute, Discover, etc.).

1104

Holding Account/ Uncollected Funds

Holding account used when funds are being moved into a Direct Bill status. A credit to made to 1102 and a debit made to 1104. Used by VAB

1105

Suspense Account

Represents payments that are received that need to be researched further to establish correct receivables.

1112

Central or Direct Billing

Represents receivables due from the individual customer.

1125

Damage Claims Receivable

Represents receivables due from customers for damage claims.

1130

Revenue Bed Debt

Represents the write off of uncollectible receivables.

1147

Accrued VAB Direct Billing Receivables

Represents unbalanced direct billing receivables under $5 (write-off).

1201

Cash Receivables

Represents the cash owed a renting location from the receiving location within a licensee vendor.

1209

Licensee Locations

Represents the summary entry between the “renter” and “owner” on an adjustment when they are not the same.  Can be “corporate/licensee” or two difference licensees.           

2208

Taxes

Represents the sales tax collected on the rental agreement.

2225

GST (Canada)

Goods & Services tax collected on the rental agreement.

2306

Customer Deposits

Represents the payment deposits received from customer at the time of rental.

2308

Refund Account

Represents the refund due customer on deposits or incorrect charges.

2317

Florida Surcharge

Represents a surcharge imposed by the state of Florida for car rentals.

4027

ALI - Insurance

Represents the net revenue derived from the sales of Additional Liability insurance.

4030

Youthful Rental Surcharge

International fee.

4034

Under Age Fee

Represents revenue derived from UAF.

4117

PEP - Insurance

Represents the net revenue derived from the sale of Personal Effects Protection insurance.

4135

PAI Plus

Represents the gross revenue derived from the sales of PAI Plus.

4268

Additional Driver

4276

Miscellaneous Charges

Represents the net revenue derived from the rental of child safety seat, snow chains, etc.

4310

Time & Mileage revenue from car rentals

Represents the net time and mileage revenue.

4614

Car Phone Rental

Car rental phone commission.

4624

LDW - Insurance

Revenue derived from the sale of Collision Damage Waiver.

4625

One Way Fee

Revenue derived from the one-way service program.

4626

PAI - Insurance

Represents the revenue derived from the sales of PAI less administrative expenses charged by Milico.

4632

Roadside Safety Net

Revenue derived from the sale of RSN.

4634

Late Charge

Revenue derived from late fees.

5291

ESDS – PEx Initiative

5154

Preferred Account

RAC – Unallocated.

5432

Gas Charges/Fuel

Gasoline proceeds that represent charges to customers for gasoline used.

5437

On-The-Road Expense (tires, oil, etc)

Reimbursements made to customers for on-the-road expenses.

5446

Customer Service/Courtesy Adjustment

When CS absorbs or makes an adjustment.

5447

Travel Agency Commission

Represents commission expense paid by Avis to travel agencies, tour operators and airlines.

5461

Complimentary Rental

5479

Volume Accts Commission Fees – Central Billing & Credit Club Billing

Commission charged for the purchase of central billing rentals by WHQ and the commission charged for the processing of credit club rentals.

5492

Unauthorized Charges

Account to which renting locations are charged from unauthorized charges (i.e., rentals incurred outside of standard operating policies and procedures).

5493

Credit Club Fees

Represents the monthly processing fees charged by the credit club organization (American Express, MasterCard, Visa, Diners Club, Carte Blanche and Enroute) on rentals billed to them.

5580

Airport Concession Fee

Represents the APO fee collected on the rental agreement.

5588

APO Fee

5591

Commission Expense Intercity

Commissions paid by the owning city on vehicles rented by locations outside its hierarchy.

5592

Commission Income Intercity

Revenues derived from commissions earned on the rental of foreign cars.

5593

Operating Income Other

Operating income at the station level for which no other income account is available.  Included in this account are exchange or service agreements which are an offset to account 5446-ADV, exchange.

5595

Station Income Miscellaneous

Revenues derived from no recurring station income of an unusual nature.

5610

Income/Expense Other

Revenue or expenses of a recurring nature from which no other income or expense account is available.

5612

Station Expense Miscellaneous

Expenses derived from a non-recurring nature.  Cash shortages should be coded to this account.

5664

Direct Billing Purchases

Commission charged for the purchase of direct billing rentals by WHQ.

5772

Detailing Charges

-----------------------------------------------------------------

-----OPTIONAL COVERAGES & INSURANCES ----

Additional liability insurance,*AVIS only* ALI

danio a terceros limite a 

2 millones, NO danios al auto.

Suplemental Liab insura - *BUDGET only* SLI

danios a terceros hasta 1 melon.

loss dmg waiver, Accident, glass, stolen, LWD

vandalism, theft. available in payments 

on locations domestic and abroad.

extra financial protection, from damage 

to the car, not actually insurance and 

subject to investigation.

Theft prot - only outisde the US TP

full amount and extras

Emergency sickness plan up to 10k ESP

Medical treat, hospital, ambulance, 

physician *comes in bundle with 

PAE many conditions not apply 

Only for non US residents or non 

USpassport holders.

Personal accident insurance 250 pay, PAI

2,500 medical, 250 ambulance. 

125k pay for passengers.

----not for vans----

Personal effects for $600 a person, PEP

$1800 for all passengers combined. 

3 persons minimum to claim fully 

Personal accident n effects renter PAE

is all day, renters only while in the car.

250 pay, 2,500 medical, 250 ambulance. 

125k pay for passengers

$600 a person, $1800 for all 

passengers combined. 3 persons

-basically clothes-

Partial damage waiver - PWD

up to 3k only in certain locations

----------------------------------------------------------

--------------------DISCOUNTS---------------------

AWD - AVIS world wide discount AWD

BCD - Budget customer discount BCD

-------------------------------------------------------

----------------Counter Products-------------

loss damage waiver LDW

extended roadside assist RSN

personal accident & effects PAE

collision damage waiver CDW 

prepaid gas option PGO 

emergency sickness plan ESP

supplemental liability ins SLI 

personal accident ins PAI 

glass damage waiver GDW

additional liability insurance ALI

personal effects protection PEP 

partial damage waiver PDW

additional driver ADR 

emergency roadside service ERS 

underage fee UAF

child booster seat CBS 

child safety seat CSS 

child infant seat CIS

extended roadside assist RSN 

global positioning system GPS 

satellite radio XMR

ROV NextGen (Rover) —A location agent using a scanner ROVER

 checked in Car.

Remote—Customer Service or Security checked the car in. REMOTE

ARC—Security Team ARC

GUI—Counter/Location Team GUI

Delayed—Counter noted check in was delayed. DELAYED

GTX—Gate Exit / ENTRY ELECTRONIC

AND AUTOMATIC GTX

TCU Devic in - auto chip for fuel and check in/out TCU Devic In

Arc remote - REMOVE fuel charges ARC

------------------------------------------------------

-----------------------EXTRAS---------------------

A CONTRACT IS CONSIDERED OPEN 48 HOURS CASE

AFTER THE CAR RETURNED

NO CHIME CREDIT CARDS CREDIT

9.99 PER GALON PENALIZATION PRICE - GAS

THE TIME FOR THE HOLD REFUND DEPENDS ON THE     HOLD

BANKS TERMS AND CONDITIONS,

CAN BE UP TO 2 WEEKS. AND ITS 

NOT A REFUND HOLD

$$450 DLLS SMOKING SMELL FEE - FEE

ANIMALS ON THE VEHICHLE PETS

ONLY SERVICE DOGS AND ANIMALS

1 HOUR RATE XXX - AFTER 1 HOUR LATE

IS 24 CHARGE (USUALLY).

Method of Payment MOP

Telesales = small business discounts TELESALES

------------------------------------------------------

-----------------------Reason Codes---------------------

003 - Apply Corp. Rate

004 - Apply Quoted Rate

006 - Rate Defaulted/Adjust From Default Rate

010 - Incorrect Check In/Out

011 - Incorrect Mileage

012 - Coupon Applied

013 - Duplicate Bill

014 - Claims Did Not Rent

016 - Upgrade/Downgrade

017 - One Way (Ow) Fee

018 - Refueling

019 - Road Expense

020 - LDW/CDW

021 - PAI

022 - ALI/TPI

023 - PEP

024 - Tax Refund/Tax Exempt

025 - Americas Other Counter Products

026 - Transfer Of Charges/Billing Transfer

029 - Lost And Found (Lost Property)

031 - Vehicle Tags Licensing/Special Equipment

032 - Vehicle Cleanliness

033 - Vehicle Mechanical

034 - Employee Indifference/Staff Behavior

035 - Excessive Wait

038 - ERS (Emergency Road Service)/Breakdown

039 - No Show Fee

040 - Diversity

042 - Reservation Failure

043 - Facility

044 - Rate Load Error

046 - Net Rate Adjustment

047 - Incorrect Voucher Value

048 - Voucher Prepaid Days - Under/Over/Unused

049 - Gross Rate Adjustment

050 - MCO (Misc. Cash Order) Adjustment

051 - Fees/Surcharges

052 - Airport Concession Fee

053 - Discount Application

054 - Reconciliation Adjustment

055 - Cost Control Information

056 - Commission Adjustment

057 - Voucher Application Issue

059 - Revenue Collection Write Off

060 - Buy/Sell Adjustment

062 - Cash Reconciliation

063 - Reverse Previous Adjustment

064 - F68 - Corporate To Licensee Transfer

065 - Duplicate Payment /Overpayment

066 - Whq Refund

067 - Payment Received

068 - Invalid Account

069 - Expired Card

070 - No Authorization

071 - Over Floor Limit

072 - Missing Imprint

073 - Prepaid Direct

074 - Late Submission

075 - Insufficient Reply

076 - Frequent Traveler Pts

077 - Customer Claims Paid Other

078 - Illegible Signature Ra/Voucher

079 - Request Ra/Signature

080 - Request Ra/No Signature

082 - No Response Received From Station

085 - NSF (Insufficient Funds) Checks

086 - Bad Debt Write-Off/ 3rd Party Collection

087 - Small Balance Write-Off

088 - Traffic Violations

089 - Intercity Split Adjustment

090 - Authorized By Your City

095 - Damage/Insurance Inquiry

096 - FNoL Adjustment

097 - E-Toll Charge/Toll Charges

098 - Cleaning Fee

099 - Impound Fee

100 - Exchange Rate Difference

101 - Request copy invoice

102 - Header Change

120 - Pac Other Counter Products

121 - Navigation/GPS

122 - Child/Baby/Infant Safety Seat

123 - Tablet

124 - Satellite Radio

125 - Snow Chains/Luggage Rack

126 - Snow Tyre

128 - Emea Other Counter Products

140 - RSN

141 - Scdw- Super Cover-Zero Excess

142 - Windscreen Protection

143 - Other Coverages

144 - Glass Damage Waiver (GDW)

145 - Emergency Sickness Protection (ESP)

161 - Fleet Issues

164 - Goodwill Adjustment

180 - Damage Document Request

182 - Damage Dispute

184 - Third Party Damage

185 - Damage Multiple Excess

200 - Damage Notification - Customer Charged

220 - Out Of Hours Fee

221 - Gso (Gas Service Option)/Fuel Up Front

222 - Late Return/Extension Fee

224 - Reservation Cancellation Fee

225 - Winterizing Fee

226 - Lost Key Fee

227 - Collection And Delivery Fee

228 - Security Fee

229 - Tire Fee

230 - Additional Driver Fee

231 - Under Age Fee

758 - UPL B2B

1000 - Header Change

1001 - Invalid Case

1002 - Case solved by queue re-allocation

1003 - CCQ

1100 - Compliment

1101 - Credit Card/Debit Card Release

1102 - Customer Needs To Be Notified - Open

1103 - Customer Was Notified By Mdms/E-Mail - Open

1104 - Customer Notified By Post - Open

1105 - Customer Disputes After Notification - Open

1106 - SCA damage needs to be debited

1107 - Damage Explanation

1108 - Damage - Not Charged

1109 - Mobile Apps

1110 - Microsite

1111 - Direct Connect

1112 - Case Belongs To Other Department

1114 - Profile

1115 - Preferred Card Replacement

1116 - Customer Not Eligible To Rent

1117 - XML Invoice

1118 - Sales/B2B/Intermediaries request

1200 - Explanation Of Ra / Statement

1202 - Transfer Customer

1204 - Dicb Credit

1206 - Customer Complaint

1209 - Reservation Transaction

1210 - Goodwill Coupon

1211 - Booked Wrong Date/Time

1212 - Website

1213 - Car/Make/Model/Features

1214 - Station Information

1216 - Law Enforcement Escalation

1217 - Corporate Awards

1218 - Marketing Promotions

1224 - Optimum Reservation

1225 - Netjet Chm Res

1226 - Netjet Owner Pref Res

1227 - Netjet Owner No Pref Res

1228 - Netjet Crew Pref Res

1229 - Netjet Crew Not Pref Res

1230 - Ron Nelson Res

1231 - Non Chm Res (Pcm Or Preferred)

1232 - Abbott Labs Reservation

1233 - Red Cross Res

1234 - Boa Res

1235 - Accomodation Res

1236 - Fema

1237 - Government Reservations

1238 - Lockheed Abic

1239 - Motorola Res

1240 - Phh Reservations

1241 - State Farm Reservations

1242 - Chm Service/Billing Dispute

1247 - Execjet

1249 - CBS

1250 - Chm/Accomodation Res

1251 - Netjets Denials

1253 - Day Jets

1254 - Flexjet

1255 - Sears

1256 - Ups

1257 - Split Billing

1263 - Prepay

1264 - Chat

1265 - Truck Diversity

1266 - Loyalty/Loyalty Points

1267 - Zip Car Diversity

1268 - Connected Car

1303 - Ir

1410 - Net Jet Owner Veh Delivered After ETA

1411 - Net Jets Owner Vehicle Delivered less than 120 mins But Before ETA

1412 - Net Jets Owner Vehicle Delivered To Wrong Location

1413 - Net Jets Owner Vehicle Mechanical Issue

1414 - Net Jets Owner Vehicle Condition_Cleanliness

1415 - Net Jets Owner Vehicle Not Delivered

1416 - Net Jets Owner Vehicle Type Not As Required

1417 - Net Jets Owner Billing_Charge Issue

1418 - Net Jets Owner Low Gasoline

1419 - Net Jets Owner Special Equipment Not Delivered

1420 - Net Jets Owner Multiple Reasons

1421 - Net Jets Owner Other Reason

1422 - Net Jets Crew

1502 - Roadside

1505 - Bbb (Better Business Bureau)

1506 - Attorney General

1509 - Exec/Advocacy Team

1600 - Impound Call

2000 - Short Term Overdue

2001 - Long Term Extension

2002 - Vehicle Exchange

2003 - Loss Prevention

2004 - Licensee OPS ITA

2005 - Fleet Sharing OPS FR

2006 - Partner System - ART

2007 - Partner System – FOD

2008 - Minilease

2009 - Partner System - Cancellation

2010 - Partner System - Extension

2011 - Partner System - Emails

2030 - GDPR Breach

2031 - GDPR Consent Request

5050 - Accounts

5051 - AWD / BCD

5052 - Commission - TRACOM / TRABCOM

5053 - Commission - CCSFLEX / CCSBFLEX

5054 - Counter Products - Corporate

5055 - Counter Products - Licensee

5056 - DNR

5057 - GDS

5058 - GEB/Direct Pin/Applicant

5059 - GEO Zone

5060 - LDB - Corporate

5061 - LDB - Licensee

5062 - New Location- Corporate

5063 - New Location-Licensee

5064 - Password Reset

5065 - Preferred / Fastbreak- Corporate

5066 - Preferred / Fastbreak- Personal

5067 - Preferred / Fastbreak- PCI

5068 - Preferred / Fastbreak- Other

5069 - Rate Linking- Local

5070 - Rate Linking- International

5071 - Rates Local- Corporate

5072 - Rates Local- Cool Cars / Trucks

5073 - Rates Local- Licensee

5074 - Rates Local- Extensions

5075 - Rates Local- NZ Tour

5076 - Rates Local- AU Tour

5077 - Rates Local- Presto / Bquik

5078 - Rates Local- Pacific Partners

5079 - Rates Local- Other

5080 - Rates National- Corporate

5081 - Rates National- Cool Cars / Trucks

5082 - Rates National- Licensee

5083 - Rates National- Extensions

5084 - Rates National- NZ Tour

5085 - Rates National- AU Tour

5086 - Rates National- Presto / Bquik

5087 - Rates National- Pacific Partners

5088 - Rates National- Other

5089 - Rates International

5090 - Vpost

5404 - BTR_COMM_Insurance

6000 - SUS_Rate Data Base updates

6001 - SUS_Location Update - hours

6002 - SUS_Open a new location (Wizard)

6003 - SUS_Open a new location (all other systems)

6004 - SUS_Close location

6005 - SUS_Location Update - address

6006 - SUS_Location Update - Phone

6007 - SUS_Other LDB Updates

6008 - SUS_New Coupon

6009 - SUS_Modify Coupon

6010 - SUS_Cancel Coupon

6011 - SUS_Rate Availability

6012 - SUS_Car availability

6013 - SUS_CSI

6014 - SUS_Counter Products

6015 - SUS_CPP Table

6016 - SUS_T&C Update

6017 - SUS_Directions

6018 - SUS_Other Policy Updates

6019 - SUS_VR Support (rules)

6020 - SUS_VR Support (Help documents)

6021 - SUS_Troubleshooting and answering questions

6022 - SUS_Fleet Image updates

6023 - SUS_Make/Model updates

6024 - SUS_Projects

6025 - SUS_Coupon Inquiry

6026 - SUS_Taxes and Fees

6027 - SUS_SPAM

6028 - SUS_No Action Required

6029 - SUS_Hierarchy Changes

6030 - SUS_One Way Fee Changes

6500 - BTR_COMM_Rewrite

6501 - BTR_COMM_New Reservation

6502 - BTR_COMM_Cancel Reservation

6503 - BTR_COMM_Billing

6504 - BTR_COMM_Insurance

6505 - BTR_COMM_Modification

6506 - BTR_COMM_Customer Wait

6600 - BTR_CS_No Compensation Complaint

6601 - BTR_CS_Billing

6602 - BTR_CS_Local Breakdown

6603 - BTR_CS_One Way Breakdown

6604 - BTR_CS_Receipt

6605 - BTR_CS_Inventory Delay

6606 - BTR_CS_Vehicle Maintenance

9130 - Rental Extension Inquiry